Product support
Typical response: Within 1 business day
Account access, POS register issues, inventory, orders, reports, and general dashboard questions.
- Login & permissions
- POS & mobile scanner
- Inventory & stock counts
- Reports export
Choose the right channel
Pick the topic closest to your question so we can route your request faster. All channels reach the same team at support@tecunitgh.com.
WooCommerce & integrations
Typical response: Within 1–2 business days
Store connection, product mapping, order import, inventory push, webhooks, and sync log troubleshooting.
- Connect WordPress store
- Two-way stock sync
- Order import errors
- Webhook setup
Billing & subscriptions
Typical response: Within 1 business day
Plan upgrades, invoices, payment failures, coupons, and trial extensions for active accounts.
- Upgrade or downgrade plan
- Payment not reflecting
- Invoice & receipt
- Free trial questions
Sales & demos
Typical response: Within 1 business day
Book a walkthrough, discuss multi-location rollout, enterprise needs, or partnership opportunities.
- Live product demo
- Enterprise pricing
- Multi-store setup
- Agency partnerships
Security & privacy
Typical response: Priority — within 24 hours
Report vulnerabilities responsibly, submit data access or deletion requests, and escalate privacy concerns.
- Vulnerability disclosure
- Data export request
- Account deletion
- Privacy policy questions
Self-service resources
Many answers are available instantly — no wait required.
Feature overview
POS, WooCommerce, reports & more
Plans & pricing
Compare Free, Pro, and Business tiers
Blog & guides
Online selling and report tips
Documentation
Official user guides and how-tos
FAQ & help center
Answers to common questions
Data security
How we protect your business data
Start free trial
Set up in under 10 minutes
Support hours
Monday – Friday, 9:00 AM – 6:00 PM GMT
Emails received outside hours are queued for the next business day. Security reports are monitored with priority.
Existing customer?
Sign in and open System settings for billing, users, WooCommerce, SMS, and appearance. POS issues during trading hours? Include your business name and register ID in your email subject.
Sign in to dashboardCommon questions
Quick answers before you write in.
I'm already a customer — where do I get the fastest help?+
Sign in to your dashboard and open System settings for account controls. For urgent POS issues during business hours, email support@tecunitgh.com with your business name and register location in the subject line.
How do I connect my WooCommerce store?+
Go to Settings → Integrations → WooCommerce in your dashboard. You'll need your WordPress store URL and API credentials. Our team can assist if sync logs show repeated failures.
Do you offer onboarding or setup calls?+
Yes. Email us with your store size, sales channels (in-store, online, both), and whether you use WooCommerce. We'll recommend a setup path or schedule a demo.
What should I include in a support email?+
Your business name, account email, a short description of the issue, screenshots if applicable, and the page or feature affected (e.g. POS, Reports, WooCommerce sync).
Who operates StokUp?+
StokUp is powered by Tecunit. Visit www.tecunitgh.com for company information and additional services.
StokUp is a product of Tecunit. Visit tecunitgh.com for company information.