Frequently asked questions

StokUp is a cloud retail platform that combines point-of-sale checkout, inventory management, order fulfilment, WooCommerce sync, reports, and team permissions in one dashboard — for sellers who operate in-store, online, or both.

Visit the trial page to learn about the 14-day Free plan, then go to pricing to choose a plan. Create your account, complete the business onboarding wizard, add products, and open your POS register — most stores are ready in under 10 minutes. For the full walkthrough, see our Getting started guide.

StokUp is designed, built, and supported by Tecunit. Visit www.tecunitgh.com for company information.

Yes. Email support@tecunitgh.com with your store size, sales channels (in-store, online, both), and whether you use WooCommerce. We'll recommend a setup path or schedule a demo.

No. The Free plan gives you 14 days of access without entering payment details. Paid plans require checkout through Stripe, Paystack, or Flutterwave.

You'll be prompted to upgrade to a paid plan to keep using advanced features. Your products, orders, and customer data remain in your account.

Yes. On the pricing page, select Pro, Business, or Enterprise and proceed to checkout. You'll get full plan features immediately after payment.

Absolutely. Upgrade or downgrade from Settings → Billing at any time. Plan changes follow your billing cycle rules.

Check your payment method and try again from Settings → Billing. If the charge succeeded but your plan didn't update, email support@tecunitgh.com with your business name and transaction reference.

Yes. Enter a coupon during checkout on the pricing page. Discounts are applied before you complete payment.

Open a register session with an opening float, search or scan products, add items to cart, apply discounts, take split payments, and print receipts. Close the register at end of day for a cash reconciliation report.

Staff authenticate at the register with a PIN instead of full account login. Each sale records which cashier completed it — useful for audit and commission tracking.

Yes. Open Mobile Scanner on the POS, scan the QR code with your phone, and scan product barcodes wirelessly. Each scan adds the matching SKU to the active cart.

Yes. Track stock per warehouse, receive purchase orders into specific locations, and configure default warehouses for POS sales and WooCommerce sync.

Set a threshold per product. When stock falls below it, the product appears on your dashboard overview and in stock reports so you can reorder in time.

Go to Settings → Integrations → WooCommerce. Enter your WordPress store URL and REST API credentials (Consumer key + secret with Read/Write). Click Test Connection, then enable sync toggles for products, inventory, orders, and customers.

WooCommerce integration is available on paid plans. Start with the Free trial for POS basics, then upgrade when you're ready to connect your online store.

StokUp pushes inventory to WooCommerce after POS sales and adjustments. Products and orders can import from WooCommerce into StokUp. Configure conflict rules in integration settings.

Yes. Add a custom domain under Settings → Domain & Workspace, create the CNAME record shown, and verify. HTTPS is provisioned automatically once DNS propagates.

No. StokUp storefronts work standalone on your subdomain or custom domain. WooCommerce is for sellers who already run WordPress and want two-way sync.

Yes. Create custom roles with granular permissions — POS sell, discounts, cost price view, reports, WooCommerce settings, and more. Assign roles when inviting team members.

Operating periods (week, month, season) that scope sales, expenses, and reports. Activate a session, run your period, generate a closing report, then lock or archive it.

Yes. Every account is multi-tenant isolated by business ID. Users only see data their role permits within your business.

Email support@tecunitgh.com with subject line "Security Report". We treat vulnerability disclosures with priority and respond within 24 hours.

We are building the discovery layer, sponsored ads, and seller marketing tools now. Email us for early access to be notified when beta opens.

Sellers set a campaign budget inside StokUp. Ads run on marketplace placements — homepage, categories, or search — with reporting on impressions, clicks, and conversions.

Yes. Launch a branded storefront on your subdomain or custom domain today. The marketplace adds shared discovery and paid promotion when it goes live.

Sign in to your dashboard and check System settings. For urgent POS issues, email support@tecunitgh.com with your business name in the subject line.

Your business name, account email, a short description of the issue, screenshots if applicable, and the page or feature affected (e.g. POS, Reports, WooCommerce sync).

Monday – Friday, 9:00 AM – 6:00 PM GMT. Emails outside hours are queued for the next business day. Security reports are monitored with priority.

Yes. Visit /docs for 16 guides covering POS, inventory, WooCommerce, reports, SMS, team permissions, and more — with search and table of contents.